We offer a 30-day unconditional return and refund policy.
Return Eligibility
You may request a return within 30 days of receiving your order, for any reason.
Return Request Process
Before returning any item, please contact us at service@pybge.com.
Please include:
- Your order number
- A brief description of the issue or reason for return
- Photos or videos of the product, if applicable
Our customer support team will review your request and respond within 48 hours with return instructions and the return address.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. We recommend using a trackable shipping service.
Refund Processing
Once the returned item is received and inspected, we will notify you of the refund status. Approved refunds will be issued to the original PayPal payment method within 7 business days.
Refund Delays
If you have not received your refund after approval, please check your PayPal account or contact PayPal directly before reaching out to us.